In the fast-paced world of hospitality, every minute counts — but today’s challenges go beyond admin and rotas. London’s night-time economy is booming, while workforce expectations are shifting toward poly-employment, micro-shifts, and greater flexibility. Join Harry Wales to discover how operators are adapting to these changes, streamlining operations, and staying compliant. Learn how smarter, AI-driven workforce management is helping teams unlock retention, resilience, and the time to focus on guests — not paperwork.