Ennismore is one of the world’s leading lifestyle hospitality groups, operating 250+ hotels and venues across global brands like The Hoxton, Mondrian, and SO/. With thousands of frontline team members across multiple locations, regions, and languages, providing consistent access to workplace tools was a major challenge.

 

Most of their employees don’t have corporate email accounts, making it difficult to onboard them into essential platforms like communications and learning tools without manual workarounds, shared logins, or spreadsheets.

 

Ennismore deployed Connect by Cocentric to give every team member a secure digital identity, with no inbox required. Using HR data from multiple sources and a branded onboarding flow, the solution created personalised access credentials for each employee and automatically provisioned them into their workplace apps.

 

The result:

• ~17,000 frontline staff connected and activated without corporate email

• ~8,000 desk-based employees provisioned via Connect 

• Central user management platform reduces time spent managing accounts

• ConnectID single sign-on into Blink and Cornerstone LMS

• Branded identity experience under “EnnismoreID”

 

Connect unified HR data across regions, streamlined access, and delivered a seamless login experience for frontline workers.

 

We are showcasing Connect at the Hospitality Tech Expo 2025 – Visit us at stand HT238

 

Learn how Connect can help you simplify digital access, reduce admin time, and deliver a better experience for every employee.