How Tevalis and Napoleons Casino Create a Winning Customer Experience

Serving some of the best Northern hospitality across its five sites, a night at Napoleons Casinos is a night to remember. Alongside award-winning fine dining, experience thrilling gaming and poker facilities and take a break in one of their vibrant bars.

What Technology Were Napoleons Looking For?

Operating 5 renowned casinos in the North of England is no small feat, and owning the OEC and Owlerton Stadium in Sheffield presents additional technology challenges for the A&S Leisure Group Ltd and Napoleons.

Previously, the teams at Napoleons used a local-based till service which was independently run. This was difficult to maintain, upload data to, and run remotely. Data had to be processed manually and then faxed to their head office. Price updates and product amends meant visiting individual sites for manual changes.

A POS system that could integrate with several ancillary services was a key requirement for Napoleons. Fast and secure payments and trackable reservations were at the top of their list, and a solution to enable remote updates.

The ultimate goal was to streamline operations by reducing time and effort on manual tasks and to provide a seamless experience for customers and staff.

Why Did Napoleons Choose Tevalis?

Napoleons met Tevalis at a hospitality exhibition: showcasing our tech suite and integration possibilities was a winning hand for Napoleons. Craig Carrington-Allsop, the Group Hospitality Manager for the A&S Leisure Group Ltd, explains:

“We were introduced to Tevalis at a restaurant trade show and took it from there. Beyond its integrations and ease of use, we needed to transition to a digital platform for our online bookings and optimise table occupancy. Previously, we relied on a manual diary that staff filled in and closed out, but we wanted to streamline this process and gain trackable data.”

The intuitive Tevalis POS system also gave them the ability to export data for their head office, which was crucial for Napoleons Casino. They wanted a system that their head office could easily collate data remotely from each site. As Craig states:

“Before Tevalis, figures that we needed to send to our head office, running reports and exporting data, we had to collate on manual sheets.”

He continues:

 “It was very labour intensive, and we relied heavily on staff on site filling out manual sheets to record figures. This unfortunately led to an extensive amount of human error, of which we then sent this data via post or fax to our head office. With Tevalis, we’re able to export granular data for our head office and streamline operations.”

The Tevalis Solution

Napoleons Casinos needed a comprehensive hospitality ecosystem that could grow with their business, with a cloud-based solution that could easily export data. They quickly recognised Tevalis’ flexible and effective approach, seeing the potential for a lucrative, long-term partnership across all their sites.

Our teams collaborated to develop a complete and connected ecosystem. Each business was equipped with user-friendly EPOS terminals that seamlessly integrated with cloud-based management modules for Business Analytics, Centralised Management, and Stock Management.

Advanced reporting was a key requirement for the teams at Napoleons as well. Craig describes his experience with the management tools installed:

“Previously, we used a stock management system that wasn’t integrated with our tills. This meant that members of staff had to import the sales data, count the stock and check it manually.”

“With Tevalis, it allows us to instantly analyse the sales as all that data is pulled through automatically, including wastage and customer complimentaries.”

Improving stock management across their sites was imperative to improving operations, and with the Tevalis Stock Management module now managing their inventory, they can optimise their products and services.

Integrations with Tevalis’ industry-leading partners complete Napoleon Casinos' tailored ecosystem. The teams now utilise Paymentsense for efficient payment services, ResDiary for simplified management of bookings in one easy-to-view space, and Intelligent Gaming for recording sales, customer complimentaries and tracking spending.

Tevalis and Napoleon Casinos’ Technology Benefits

Implementing the dynamic Tevalis ecosystem has significantly transformed the way Napoleon’s Casino operates. The streamlined operations now experienced across all their sites have instilled confidence for future expansion.

Teams now benefit from our robust and reliable EPOS, which offers detailed reporting and analytics powered by intelligent software, providing valuable insights into critical business performance data. With the scalability of technology no longer a concern, they can focus on more complex and time-consuming areas when planning future expansions.

“We’ve been a customer of Tevalis now for 10 years, and the partnership has grown from strength to strength. Many of our staff have worked with other EPOS systems from other providers in the past and have said that they’ve all been impressed with what the Tevalis system has to offer.” Craig explains.

“Tevalis offers high levels of security and traceability. We have reports that we can assess including refunds, error-correcting, and any wastage, which speeds up processes for the end user. With traceability, it reassures us that if we need to check any transactions, Tevalis provides us with the freedom to do so.”

Want to experience game-changing benefits like Napoleons for yourself?

Visit Tevalis at stand G82 to receive a free consultation and build your award-winning digital strategy!