In 1995, hospitality felt magical – hosts knew your name, servers remembered your preferences, and everything flowed seamlessly. Fast-forward to 2025: we have more computing power than ever, yet somehow the guest experience got worse. This session takes you on a journey from hospitality’s golden age through today’s fragmented reality (featuring “the restaurant that broke reality”) to a vision where we’ve cherry-picked the best of the past and enhanced it with invisible intelligence.With nearly half of businesses juggling multiple platforms and 44% betting on AI for efficiency gains, the future of hospitality tech is closer than you think.