This session will explore how modern critical communication and incident management software is transforming safety and security in the hospitality sector. We'll show how technology can create a proactive safety culture, protecting both staff and guests. The presentation will focus on the practical application of these systems in real-world scenarios, from managing day-to-day incidents to responding to major emergencies. We'll also provide a clear, actionable guide on how these tools directly support compliance with the new Martyn's Law legislation, by enabling seamless, documented, and auditable public protection procedures. Attendees will learn how to leverage smart technology to enhance operational efficiency, ensure compliance, and ultimately, build a safer and more resilient hospitality business.