How do you scale exceptional service in luxury hospitality while maintaining the personal touch? Join Tobias Caesari, SVP Enterprise Sales at Planet, and Sjoerd Brouwer, Director of Transformation Management Office at Mandarin Oriental Hotel Group, to explore the unique challenges of global hospitality technology. From managing complex ownership structures and multi-channel bookings to Mandarin Oriental's vision of "invisible payments" that make guests feel at home, this conversation examines how the Planet-Mandarin Oriental partnership delivers trust, global coverage, and hospitality expertise. Discover how the future of luxury lies in balancing standardization with local flexibility while driving direct bookings and digital transformation.