This session explores the evolving role of AI in hospitality - what it can do well, where the human touch still matters, and how multilingual AI receptionists are already transforming guest support, check-in, and concierge services. As staffing challenges persist and guest expectations rise, hotels are rethinking how work gets done. Learn how to deploy AI not as a gimmick, but as a strategic team member that enhances efficiency, service consistency, and guest satisfaction.