BE-A is an advanced humanoid receptionist powered by Al and large language models. It transforms front desk operations by working 24/7, speaking over 100 languages, and responding to any guest request
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Drawing on a unique perspective from Katie's expertise from an Operator to HR to Project Manager, this seminar offers a comprehensive guide to successfully implementing new technology. We'll cover cru
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Drowning in spreadsheets but can’t see the value? You’re not alone. With guests engaging across so many platforms, it’s hard to keep up - let alone turn their scattered data into knowledge that boosts
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The UK hospitality industry is under pressure with rising labour costs, increased NI contributions and ongoing staffing challenges. But cutting colleague hours or raising prices isn’t the only option.
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In this inspiring and practical talk, New Yorker David Muniz shares how he and his partner turned a homesick craving into a thriving community brand, using smart email marketing, social storytelling,
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Jeff will ask how can we stop the worst happening?- closed doors and shortened trading. He will discuss the problems that the hospitality industry is facing, how they are all solvable and that the sol
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AI promises smarter forecasting, tailored solutions, and operational efficiency—but only if it’s built on the right data. We dive into the critical role of accurate, standardised, and personalised dat
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Ever heard about Experience selling, Strike rate and sales mix? Do you know how Burger King or other multi-unit organisations use these KPI's and techniques to increase sales? NDUX is an analysis & re
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Discover how technology has transformed security and operational efficiency in the hospitality industry. Learn how businesses such as Core Hospitality, Equinox Fitness Clubs, and GAIL's Bakery have si
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Access to capital has long been a challenge for hospitality operators. But a new model is emerging: embedded lending. In this session, discover how leading delivery platforms are turning into financia
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Ken Ume is a seasoned product marketing leader with over 18 years’ experience in cloud tech, workforce tools and encryption. Now, as Head of Product Marketing at Mapal Group, he champions human-centre
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As the UK prepares for major tipping reforms, hospitality operators are facing both risk and opportunity. In this session, Kirk Grogan, COO of TipHaus and US hospitality leader, shares lessons from th
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