Eric Guo
SPARK EPoS
How IoT and AI are Reshaping the Hospitality Industry?
In this seminar, Eric will explore the transformative influence of the Internet of Things (IoT) and Artificial Intelligence(AI) on the hospitality industry. With a focus on connected devices and their communication capabilities, he will delve into the current IoT and AI trends in hospitality, emphasising mobile apps, self-service options, data analytics, robotic technologies, and smart devices. He will draw comparisons between IoT adoption in the East and the West, taking into account the significant influence of the post COVID-19 pandemic. Eric will underscore the vast opportunities that hospitality businesses can embrace by leveraging IoT innovations, including contactless experiences, personalised services, and automation.