Speakers

Bringing people and technology together for over 18 years, Ken Ume''s experience in product marketing spans across various business technologies - including cloud computing, workforce management, ERP, research and encryption. At the heart of his work lies a relentless passion for human-centred technology. Focused on understanding the motivations and pain of users, Ken strives to unlock new ways of working and decision making that truly improve the lives of real people. Currently leading product marketing for Mapal Group, Ken brings this drive to hospitality''s back of house technology rat''s nest - developing and connecting tools to remove manual work, improve productivity, increase employee satisfaction, and progression and creating unified oversight for operators.